At TERRA-LEAF LTD, we want you to be completely satisfied with your purchase. If you are not happy with your plant or other product, please review our policies below to understand your available options.
WARRANTY
COMPLAINT
PRODUCT RETURN – 14-DAY RETURN GUARANTEE
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your purchase without giving reasons within 14 days of the date of receiving the package. From 2021, this rule also applies to sole traders who enter into contracts unrelated to their professional activities.
You may exercise this right by submitting a written statement of withdrawal within the above period. When writing a statement as a consumer, you may use a generally available template. Persons making purchases as sole traders unrelated to their professional business activities are asked to use the template available here. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement in paper form or by email to contact@terra-leaf.co.uk
You should return the product without undue delay, within no more than 14 days, to our warehouse address: TERRA-LEAF LTD, Unit 5, Industrial Estate Road, Chelmsford, Essex CM1 2XX, United Kingdom.
You shall bear the cost of return shipping. You can determine the approximate cost of return based on our “Delivery Costs and Methods” section.
Remember that the right to withdraw from the contract does not allow free use of the product. According to regulations, if the returned product has been used to a greater extent than necessary to establish its nature, characteristics and functioning, the seller has the right to charge the buyer for the costs of its diminished value.
In case of withdrawal from the contract, you will receive a refund of the amount paid for the purchase – the price of products, shipping costs and other costs, except for the above-mentioned return costs. The money will be transferred to the account you specify. This will happen immediately after we receive the returned purchase, no later than 14 days.
According to law, the right of return does not apply when the subject of sale is:
- a non-prefabricated item created to the consumer’s individual order,
- an item that deteriorates rapidly or has a short shelf life (such as plants, biological plant protection products, or live pollinating insects),
- an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons,
- items which, after delivery, become inseparably mixed with other items due to their nature,
- audio or visual recordings delivered in sealed packaging, if the packaging has been opened after delivery,
- newspapers, periodicals or magazines, except for subscription contracts,
- digital content not recorded on a physical medium, if performance has begun with the consumer’s express consent.
